Riley Fuzzel - PROD UNSTABLE - Monitoring for Stability
Update - Circuit is still unstable. Comcast advises they are still working on maintenance in the area.
May 03, 2024 - 15:44 CDT
Update - Production still remains unstable. The drops are short lived, so going to restart the modem.
May 03, 2024 - 09:08 CDT
Monitoring - Comcast was performing maintenance in the area, which ended yesterday at 1 PM CST. This morning, the network dropped for less than a minute, If it happens again, Comcast is going to have to roll a tech to the site.
May 02, 2024 - 08:18 CDT
ECS of IL - Edgebrook - PROD Unstable - Awaiting Comcast Tech Roll on Monday
Identified - The circuit has significant packet loss and connection drops. Comcast tech scheduled to be on site 5/6 between 1 & 3 PM.
May 03, 2024 - 15:43 CDT
Internet & Phone Outage - Pearland Professional Vision
Monitoring - We have reached out to the carrier who has advised there is an ongoing outage with a current ETR of 4:40PM CST.
May 03, 2024 - 15:18 CDT
Identified - The issue has been identified and a fix is being implemented.
May 03, 2024 - 14:14 CDT
Internet / Power Outage - Robinson
Identified - Practice is currently without power.
May 03, 2024 - 15:04 CDT
Memorial - Oak Forest - Dead FortiAP - No Wi-Fi
Update - We are continuing to work on a fix for this issue.
May 03, 2024 - 10:54 CDT
Identified - Partial outage due to dead FortiAP. I will have one overnighted and walk the PM through an install to the switch then roll GOS tech to properly install it.
May 03, 2024 - 10:54 CDT
Memorial - Kingwood Sporadic Outage
Monitoring - We are monitoring sporadic outages at practice due to weather conditions. Carrier has been engaged.
May 02, 2024 - 14:42 CDT
Uptime over the past 90 days. View historical uptime.
Services Operational
Acuity Phoenix VPN ? Operational
Acuity Universal Operational
AcuityLogic ? Operational
Egnyte Operational
Office 365 Email Operational
Zoom Operational
Public Web Sites Operational
Help Desk Operational
Secure Email Operational
Nextiva Operational
EEHR Operational
Appointment reminders Operational
Scheduling Operational
NPS survey Operational
ARC Operational
AEG U Mobile APP Operational
Zoom Zoom Meetings Operational
mailgun SMTP Operational
SendGrid API Operational
EHR Operational
2020 Image Eye Center Operational
Chandler Operational
Fountain Hills Operational
Glendale Operational
Tempe Operational
Scottsdale Operational
Gilbert Operational
Woolf Eye Care Operational
Oasis Vision Center Operational
Sharper Vision Operational
ABBA Eye Care Operational
Pueblo Hwy 50 Operational
Pueblo Northern AVE Operational
La Junta Operational
Alamosa Operational
Gunnison Operational
Lake Operational
Nevada Operational
Pagosa Springs Operational
Woodmen Operational
Fountain Operational
Lamar Operational
Academy Operational
Lake Corp Operational
AEG - Acuity Eyecare Group Operational
Dallas DSC Operational
Websites Dallas DC Operational
Phoenix DC Operational
Alton RCM Operational
Dallas TSC Operational
Advanced Vision Center Operational
Advanced Vision Operational
Affinity Operational
North Office Operational
South Specialty Office Operational
Alvernon Operational
Alvernon & 5th Operational
Campbell Operational
Tanque Verde Operational
Casas Adobes Operational
Sunrise Operational
Green Valley Operational
Silverbell Operational
Birds Eye View Optometry Operational
Katy Operational
Tanglewood Operational
Crown Vision Center Operational
Columbia Operational
Wentzville Operational
Oakville Operational
Kirkwood Operational
Tesson Ferry Operational
Florrisant Operational
Osage Beach Operational
Ladue Crossing Operational
Jefferson City Operational
Alton Operational
Ballwin Operational
Chesterfield Operational
City Place Operational
Lincoln Crossing Operational
Lindenwood Operational
Loughborough Operational
Mackenzie Operational
O'Fallon Operational
Southtown Operational
St. Peters Operational
Ferguson Operational
St. Ann Operational
Lindell Operational
Eigenbrodt Vision Center Operational
Crown Vision Diagnostic Center Operational
HWY 50 Operational
Bastrop Family Eye Care Operational
Custom Eyes Operational
Lee's Summit Operational
Custom Vision Therapy Operational
Lenexa Operational
ECS of AZ (Eye Care Specialties) Operational
Clear View Vision Care Operational
Family Vision Center Operational
ECS of CO (Eye Care Specialties) Major Outage
Pioneer Hills (Aurora) Operational
Eye Care Consultants Operational
Mission/Thornton Operational
The Meadows Family Eye Care Operational
Sumner Vision Major Outage
Spex Vision Care Operational
Denver Health Operational
Colorado Boulevard Operational
Greenwood Village Operational
Aurora Operational
Sumner Vision Operational
Dr Hulme Eyecare Operational
Foothills Vision and Eye Care Operational
Highlands Ranch HD EyeCare Operational
ECS of FL (Eye Care Specialties) Degraded Performance
A1A Family EyeCare Degraded Performance
Rowe Family EyeCare Operational
Waterford Lakes EyeCare Operational
Anastasia Eye Associates Operational
Fulghum Optometry Operational
Macali Eye Clinic Operational
EyeCare Center of Ocala Operational
Quinn Eye Center Operational
Aloma Eye Associates Operational
AccuVision Optical Operational
ECS of Central TX (Eye Care Specialties) Partial Outage
South Towne Operational
Bee Cave Vision Center Operational
Dripping Springs Vision Center Operational
Far West Optical Operational
Advanced Eyecare & Surgery Operational
Innovative EyeCare Partial Outage
EyeTech Operational
ECS of IL (Eye Care Specialties) Degraded Performance
20/20 EyeCare Operational
Advanced Eye Care Operational
Barrington Eye Care Operational
Carillon Vision Care Operational
Coventry Eyecare Associates Operational
Crystal Lake Operational
Dr John Kleinhoffer Family EyeCare Operational
Edgebrook Degraded Performance
Elgin Family EyeCare Operational
Elk Grove Optical Operational
EyeCare Dimensions Operational
North Suburban Vision Consultants Operational
Primary Eye Care Centers: Crystal Lake Operational
Primary Eye Care Centers: Edgebrook Operational
Primary Eye Care Centers: West Operational
Vision Central Operational
Forzley Eye Clinic Operational
Advanced EyeCare Professionals Operational
Evanston Eye Wellness Operational
ECS of IL - Orlando Park Operational
Eyecare of Palatine Operational
ECS of IN (Eye Care Specialties) Operational
Warsaw Family Eyecare Operational
Grabill Eye Center Operational
Preferred EyeCare - Marion Operational
Preferred EyeCare - Kokomo Operational
Preferred EyeCare - New Castle Operational
Preferred EyeCare - New Castle Operational
Forniss Optometric Operational
Plymouth Family EyeCare Operational
ECS of KS (Eye Care Specialties) Operational
Brill Eye Center Operational
Overland Park Eye Center Operational
Gardner Operational
Lenexa Operational
Prairie Village Operational
Olathe Operational
ECS of MA (Eye Care Specialties) Operational
Northampton Vision Specialists Operational
Andover Optometry on Central Operational
OptomEyes Health Operational
Niro EyeCare and Associates - Acton Operational
Niro EyeCare and Associates - Concord Operational
Vision Care Specialists Operational
Heller Eyecare Operational
Village Eye Associates Operational
Advanced EyeCare Associates Operational
ECS of MI (Eye Care Specialties) Operational
Advanced EyeCare & Contact Lens Center - Chesaning Operational
Advanced EyeCare & Contact Lens Center - St. Charles Operational
Advanced EyeCare & Contact Lens Center - Owosso Operational
Suburban EyeCare Operational
ECS of MN (Eye Care Specialties) Operational
Buffalo Eye Operational
Eagan Eye Clinic Operational
Savage Eye Clinic Operational
Waite Park (Insight) Operational
Becker (Insight) Operational
Paynesville (Insight) Operational
Northway Operational
The Village Operational
Strategic, Cottage Grove Operational
Strategic, Oakdale Operational
Strategic, Mendota Operational
Strategic, Woodbury Operational
Eye Associates of Alexandria Operational
Look + See Eye Care Operational
Birch Lake Eye Clinic Operational
Northeast Eye Care of Hugo Operational
Pine Eye Associates Operational
Eye-35 EyeCare Operational
ECS of MO (Eye Care Specialties) Operational
Advanced EyeCare: Raytown Operational
Advanced EyeCare, Raymore Operational
Blue Springs Optical Operational
Family EyeCare - Lake Ozark Operational
Family EyeCare - Osage Beach Operational
Family EyeCare - Laurie Operational
Family EyeCare - Camdenton Operational
ECS of NC (Eye Care Specialties) Operational
Carolina Family Vision Operational
ECS of NE (Eye Care Specialities) Operational
Pine Lake Operational
O Street Operational
Superior Operational
Beatrice Operational
ECS of New England (Eye Care Specialties) Operational
90 days ago
99.71 % uptime
Today
Niro EyeCare and Associates - Concord Operational
ECS of New England - Hopkinton Eye Assoc. Operational
Family Eye Care Services Operational
90 days ago
99.71 % uptime
Today
ECS of North TX (Eye Care Specialties) Operational
Kirkwood Eye Center Operational
OgleTree Eye Care Operational
Dallas Eye Works Operational
Eye & Contact Lens Associates of North Texas Operational
Epic EyeCare Operational
Marsh Eye Center Operational
Optique Operational
Legacy Vision Operational
Coppell Vision Center Operational
Modern Eye Care Operational
Total Eyecare: Denton Operational
Total Eyecare: Cross Roads Operational
North Garland Vision Operational
Optix Eyecare & Gallery Operational
Southwest Vision Center Operational
Garland Vision Center Operational
Trinity EyeCare Operational
Family EyeCare Center Operational
EyeCare Texas Operational
ECS of OH (Eye Care Specialties) Operational
Gale's Vision Care Operational
Erie Optical Operational
Pinnacle Zysik & Zysik Operational
Family Eye Care Centers: Sandusky Operational
Professional Vision Services - Bellefontaine Operational
Professional Vision Services - Urbana Operational
Vision Care Associates: Youngstown Operational
Sylvania Operational
Washington Square EyeCare Operational
Perigo Family Eye Care Operational
Professional Vision Center Operational
Tanglewood Family Eyecare Operational
Family Eye Care Centers: Clyde Operational
Family Eye Care Centers: Huron Operational
Family EyeCare Clinic: Mentor Operational
Family EyeCare Clinic: Painesville Operational
Kane & Figler Optometry Operational
Northwest Ohio Vision Center Operational
Family EyeCare: Snow & Durkin Operational
Peter E. Sforza Jr., O.D. Operational
Strongsville Operational
Cherry Vision Center Operational
Maumee Bay Vision Center Operational
Comprehensive EyeCare - Springfield Operational
Comprehensive EyeCare - Centerville Operational
Comprehensive EyeCare - Beavercreek Operational
Complete Family Eyecare: Powell Operational
ECS of PA (Eye Care Specialties) Operational
90 days ago
100.0 % uptime
Today
Pediatric & Adult Vision Care Operational
Eyes On Regent Square Operational
Clear Vision Family Eye care Operational
Vison Care Associates Operational
Noble Vision Center Operational
Your Family Eye Doctors: Murrysville Operational
Your Family Eye Doctors: North Huntingdon Operational
Family Eyecare: Lower Burrell Operational
Bittel Vision Care Center - Caste Village Operational
Bittel Vision Care Center - Jefferson Hills Operational
VisionMakers Pittsburgh Operational
Yardley Vision Care Operational
90 days ago
100.0 % uptime
Today
ECS of SC (Eye Care Specialties) Operational
Revision Optix - Simpson Operational
ECS of TN (Eye Care Specialties) Operational
Brentwood Operational
Orgain, Hendersonville Eye Care (Nashville) Operational
Hermitage, Hermitage Eyecare (Nashville) Operational
White Bridge, Vision First (Nashville) Operational
Gallatin, Sumner Eyecare (Nashville) Operational
Portland, Sumner Eyecare (Nashville) Operational
Primary Eyecare, Brentwood Operational
Community Eye Care Operational
King & King Optical Operational
Harrison Eye Clinic Operational
River Valley Eye Clinic Operational
Camden EyeCare & Associates Operational
Anderson Eye Care Operational
Primary EyeCare: Spring Hill Operational
Primary EyeCare: Columbia Operational
Ducklo EyeCare Operational
Dover Eye Clinic Operational
Gallaher Eyecare Operational
ECS of Upstate NY (Eye Care Specialties) Operational
90 days ago
99.99 % uptime
Today
Roberts Eyecare Associates - Vestal Operational
Roberts Eyecare Associates - Sidney Operational
Family Vision Center - Rochester Operational
90 days ago
99.99 % uptime
Today
ECS of WA (Eye Care Specialties) Operational
Vision Care Bellevue Operational
Bainbridge Vision Operational
ECS of West TX (Eye Care Specialties) Operational
Envision EyeCare: Central Operational
Envision EyeCare: West Operational
Envision Optics: East Operational
Eyeland Vision Operational
El Paso Eye Care Operational
West Texas Optometry Operational
Family Vision Associates Operational
ECS of WI (Eye Care Specialties) Operational
90 days ago
100.0 % uptime
Today
Christenson Vision Care Operational
Jacobson Advanced EyeCare Operational
Kivlin Eye Clinic Operational
Family Focus EyeCare Operational
90 days ago
100.0 % uptime
Today
Edwardsville Vision Center Operational
Edwardsville Vision Center Operational
Eyes of the World Optical Operational
City Park West Operational
Washington Park Operational
Eyetique Major Outage
90 days ago
99.99 % uptime
Today
Cranberry Operational
Wilkins Operational
The Mall at Robinson Major Outage
Sewickley Operational
South Hills Village Operational
Squirrel Hill Operational
McKnight Operational
Oakland Operational
Eton Operational
Shadyside Operational
Stow Operational
Wexford Operational
Downtown Operational
Montgomery Operational
Forest Park Operational
Norwood Operational
Stow Operational
90 days ago
99.99 % uptime
Today
EyeTX Operational
Culebra Road Operational
Potranco Road Operational
De Zavala Road Operational
Walzem Rd Operational
San Pedro Ave. Operational
Vineyard Operational
Pleasanton (Atascosa) Operational
Pearsall (Atascosa) Operational
Marbach Operational
Bella Optical Operational
Harper's Point Operational
Montgomery Operational
Forest Park Operational
Norwood Operational
Hill Country Vision Center Operational
Kerrville Operational
Fredericksburg Operational
Hondo Operational
Floresville Operational
Bulverde Operational
Stone Oak (All About Eyes) Operational
Blanco EyeWorks Operational
Blanco Eyeworks Operational
Palys Operational
Trinity Eye Center Operational
Boerne Operational
Eye Country (Oosterbaan) Operational
Boerne Operational
IEC - International Eyecare Center Operational
Kirksville Operational
Hannibal Operational
Jacksonville Operational
Mexico Operational
Advanced Vision Operational
Mount Zion Operational
Pittsfield Operational
Winterset Operational
Ft. Madison Operational
Quincy Operational
Centerville Operational
Insight Complete Eye Care Operational
Insight Complete Eye Care Operational
Malbar Vision Operational
Brentwood Operational
Evans Operational
Maple Operational
Orchard Operational
Tower Operational
Memorial Eye Center Major Outage
Wilcrest Operational
Sugarland Operational
Riley Fuzzel Degraded Performance
Rice Village Operational
Cinco Ranch Operational
Rayford Operational
Eldridge Operational
Gessner Operational
West Chase Operational
Oak Forest Operational
Spring Klein Operational
Barker Cypress Operational
Frazier Eye Center Operational
Meyerland Operational
Parkwood Vision Center Operational
Wishnow & Sugar (Sugarland) Operational
Wishnow & Sugar (Cinco Ranch) Operational
Corinthian Pointe Operational
Cy Fair EyeCare Operational
Pearland Operational
Penn Eye Care Operational
Meyerland Operational
Sugar Land Town Square Operational
Heights Operational
Missouri City Operational
Pearland Professional Vision Major Outage
Family Vision Center - Kingwood Partial Outage
Family Vision Center - Atascocita Operational
Memorial Eye Center - Baytown Operational
Lifetime Eyecare & Contact Lenses Operational
Eye Center of Houston Operational
Omni Vision Operational
Potranco (Omni) Operational
Westloop Operational
Dove Creek Operational
One Hour Optical (OHO) Operational
Mission Operational
Denver Health Operational
Greenwood Village Operational
Colorado Boulevard Operational
Aurora Operational
Shawnee Operational
West Erie Operational
Lima Operational
Findlay Operational
Springfield Operational
Ashtabula Operational
Dayton Operational
Mansfield Operational
East Erie Operational
VisionMakers Operational
VisionMakers - Kettering Operational
Beavercreek Vision Center Operational
VisionMakers -Pittsburgh Operational
Smartsheet Sheets Operational
Smartsheet Sharing Operational
Smartsheet Forms Operational
Smartsheet Dashboards Operational
Smartsheet Attachments Operational
Family Eyecare: Powell Operational
Eye Center of Houston Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 4, 2024

No incidents reported today.

May 3, 2024
Power Outage / Internet Outage - VisionMakers - Pittsburgh
Resolved - Carrier has advised that the commercial power outage is cleared, we continue to see the circuit online since 12:56PM CST with no interruptions on either circuit.
May 3, 15:00 CDT
Identified - There is currently an ongoing commercial power outage in the area that started at 12:49PM EST and has an ETR of 3:45PM EST.
May 3, 14:02 CDT
Oak Forest Internet Outage
Resolved - This incident has been resolved.
May 3, 14:00 CDT
Update - Outage has cleared and service is restored.
May 3, 08:47 CDT
Identified - Comcast has confirmed that a commercial power outage is currently in effect and have provided an ETTR of 4:00 PM CST.
May 2, 12:22 CDT
Maple Internet Outage
Resolved - Outage has cleared and the service is restored.
May 3, 09:47 CDT
Identified - Cox an outage in the area. No ETR has been set.
May 2, 00:25 CDT
Rayford - PROD DOWN Due to Major Infrastructure Damage Attributed to Inclement Weather - ETTR 5/9 at 7:55 AM
Resolved - Network has been solid for the past 15 hours.
May 3, 09:07 CDT
Identified - The issue has been identified and a fix is being implemented.
May 2, 10:29 CDT
Update - MAJOR UPDATE: Outage is due to ISP in "Weather Lock Mode". INTELLYS states that the outage defaults to seven days, but rarely lasts over 24 hours.
May 2, 10:29 CDT
Investigating - INTELLYS advises this site is down hard due to major damage to their ISP's infrastructure. Estimated time to resolution is 5/9 at 7:55 AM, Looking into options such as a hotspot for this practice in the meantime.
May 2, 10:27 CDT
May 2, 2024

Unresolved incident: Memorial - Kingwood Sporadic Outage.

May 1, 2024
Community EyeCare Internet Outage
Resolved - The internet connection was restored after we rebooted firewall.
May 1, 10:41 CDT
Investigating - We are currently investigating this issue.
May 1, 10:36 CDT
Advanced EyeCare & Contact Lens Center St. Charles Internet Outage
Resolved - This incident has been resolved.
May 1, 10:35 CDT
Investigating - We are currently investigating this issue.
Apr 30, 12:15 CDT
Silverbell Internet Outage
Resolved - This incident has been resolved.
May 1, 10:31 CDT
Investigating - We are currently investigating this issue.
Apr 30, 13:16 CDT
Apr 30, 2024
Apr 29, 2024
Ongoing Carrier Outage - Malbar Vision Tower
Resolved - Outage cleared.
Apr 29, 16:15 CDT
Identified - Comcast has reported that there is an ongoing outage with an ETTR of 4:00 PM local time. Practice remains operational at this time dispite the reported outage.
Apr 29, 13:55 CDT
Crown Vision Center-Ballwin
Resolved - This incident has been resolved.
Apr 29, 08:29 CDT
Update - We are continuing to work on a fix for this issue.
Apr 29, 08:29 CDT
Update - We are continuing to work on a fix for this issue.
Apr 29, 07:35 CDT
Identified - Sent replacement Fortigate to practice.
Apr 29, 07:33 CDT
Investigating - Practice is experiencing a total internet outage. Intellys and Granite are investigating the issue.
Apr 26, 15:06 CDT
Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Apr 25, 2024
Phones Down - Family Eye Care Services
Resolved - This incident has been resolved.
Apr 25, 13:22 CDT
Update - PM worked with All Worx ( the provider for Connectivity Point ) and Cox ( their ISP ) to get it back up and running.
Apr 25, 13:22 CDT
Investigating - Spoke to VOIP provider ( Connectivity Point ) and they are emailing the PM to get some information from the phones on site. Standing by in case they need anything from us at IT.
Apr 25, 11:03 CDT
Internet Outage - BeaverCreek
Resolved - Called in since I saw some computers online and was told the issue has been resolved by Charter.
Apr 25, 10:41 CDT
Identified - Called Charter ( Spectrum ) and they said that a fiber line was damaged and they have no estimated time of resolution.
Apr 24, 11:37 CDT
Apr 24, 2024
Family EyeCare - Lake Ozark Internet Outage
Resolved - THe firewall was powered on. Once the firewall was powered on the internet connection restored.
Apr 24, 10:01 CDT
Investigating - We are currently investigating this issue.
Apr 23, 20:47 CDT
Apr 23, 2024
Apr 22, 2024
Preferred EyeCare - Marion Internet Outage
Resolved - This incident has been resolved.
Apr 22, 15:00 CDT
Investigating - We are currently investigating this issue.
Apr 22, 12:57 CDT
Vision Care Associates - Youngstown Internet Outage
Resolved - The outage has cleared and internet server has been restored.
Apr 22, 14:53 CDT
Identified - Spectrum advised that there's damage on the pole due to a car accident, the pole is being held up by transmission, dispatch maintenance technician was on the site, however, they need first to wait for the power company to fix the pole and for safety purposes, no ETR posted.
Apr 19, 07:50 CDT
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

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